Category: Management

Culture of quality

Quality-based management creates its own quality culture within the organization. It determines actions and processes that give value as well as the behaviors and attitudes of their participants. This culture is created by the commitment of top management. For example, in particular by contributing to promoting a quality-based approach.

If the values ​​inherent in quality management become part of the organizational culture, quality will become a natural part of everyday work.

Quality is a continuous process that never ends. The quality culture will change and strengthen as the organization matures / develops and reacts to the environment.

Quality management

In the ISO 9000: 2015 terminology standard, quality management means quality as an object to management.

There are four key elements in quality management, which include:

• planning – aimed at setting quality goals and determining the necessary operational processes and related resources to achieve quality goals (the process of determining quality standards relevant to the project and making decisions on how to meet them).
• assurance – aimed at ensuring confidence that the quality requirements will be met. In other words actions necessary to ensure sufficient reliability that a given service or product meets certain requirements.
• control – focused on meeting quality requirements. It is continuous efforts to maintain reliability in achieving results.
• improvement – aimed at increasing the ability to meet quality requirements (intended change aimed at achieving even better results).

Therefore, quality management is part of the Deming PDCA cycle (Plan – Do – Check – Act), the idea of ​​which is continuous improvement through the following actions constantly occurring:

• plan (eng. Plan) – plan your activities,
• do – carry out your actions,
• check – make sure that your actions bring results,
• act – if your actions brought results, standardize actions and perfect them.