Categories
IATF 16949 ISO 9001 Quality management Quality Management System

Statutory and regulatory requirements in IATF 16949:2016

Recently, I have devoted a little more attention to statutory and regulatory requirements as part of ensuring compliance with legal requirements and product safety. This is related to the provision of the so-called automotive product integrity. Probably, if I mention the PSCR function – Product Safety and Conformity Representative, people working with OEMs such as […]

Categories
IATF 16949 Quality management Quality Management System

Customer satisfaction – quality management system foundation

Customer satisfaction is essential to the success of the organization. It is a key indicator of organizational monitoring. In the quality management system according to IATF 16949, customer satisfaction has a remarkably high priority. So how to manage it? You will find the answer below. Customer satisfaction – where does it come from? One of […]

Categories
IATF 16949 Quality management Quality Management System

Customer complaint –what shall we do?

As an organization certified to ISO 9001: 2015 and IATF 16949: 2016, we have certain obligations towards the client. First, we are obliged to provide the customer with our products and services in accordance with the requirements. However, despite our efforts to meet the requirements, a non-compliant product or service arises, which results in a […]

Categories
Management Quality management

Balanced scorecard – strategic management tool in a favour of quality management

At the very beginning, I would like to mention that this article was inspired by my followers in social media. Last days I published a survey in LinkedIn on the New Year’s priorities for the quality management system. As an outcome it was clearly indicated that quality objectives are the task number 1. In response […]

Categories
IATF 16949 ISO 9001 Quality management Quality Management System

Quality objectives – results to achieve in the quality management system

Entering the New Year for many organizations means a summary of activities in the quality management system for the previous year. At the same time, it is the moment to prepare the organization to meet the requirements of ISO 9001, IATF 16949 (more about this standard here) or another standard in the coming months. In […]

Categories
IATF 16949 ISO 9001 Quality management Quality Management System

Audit – do not look for nonconformities!

Have you ever felt a feeling of insecurity and stress hearing that an audit is coming? Moreover you must take part in it as an auditee? Unfortunately, it is not well remarked because it means a verification/control. Consequently, it may reveal a non-compliance with the requirements against which it is carried out. But is it […]

Categories
IATF 16949 ISO 9001 Quality management Quality Management System

Process Monitoring – Process Management With Use of Indicators

Process-managed organizations are required to use process monitoring (process-oriented management approach is discussed here and monitoring basics here ). For this purpose, they use indicators that provide guidance to continual improvement and effective use of resources. Thanks to them, organizations gain information on whether they are moving in the chosen direction in order to implement their […]

Categories
ISO 9001 Management Quality management

Risk management framework – how to understand it

Qualitywise’s mission is to respond to the needs of its readers and followers of my profile in various social media. That’s why I recently asked you a question, what should the next article be about. Risk management framework was your answer: The clear advantage of risk management indicates that it is a very important aspect […]

Categories
IATF 16949 ISO 9001 Quality management Quality Management System

Processes – what is not discussed and is extremely important

When designing a process, we usually think about specific requirements set for it, for example, under the ISO 9001: 2015 standard. It defines in section 4.4. requirements for the quality management system and its processes. Probably if I had not examined the process approach as part of my dissertation, I would have concluded that what […]

Categories
IATF 16949 ISO 9001 Quality management Quality Management System

Process – how to design it to manage it effectively

The essence of processes presented in the article on the process approach largely relates to the requirements for processes. In this article, I’ll explain what a well-designed process needs to have. Components of the process When describing the process approach, I have already mentioned that the most popular description of the process is presented in […]