Recently, I have devoted a little more attention to statutory and regulatory requirements as part of ensuring compliance with legal requirements and product safety. This is related to the provision of the so-called automotive product integrity. Probably, if I mention the PSCR function – Product Safety and Conformity Representative, people working with OEMs such as […]
Category: Quality management
Culture of quality
Quality management creates its own quality culture within the organization. It determines actions and processes that give value as well as the behaviors and attitudes of their participants. This culture is created by the commitment of top management. For example, in particular by contributing to promoting a quality-based approach.
If the values inherent in quality management become part of the organizational culture, quality will become a natural part of everyday work.
Quality is a continuous process that never ends. The quality culture will change and strengthen as the organization matures / develops and reacts to the environment.
Quality management
In the ISO 9000: 2015 terminology standard, quality management means quality as an object to management.
There are four key elements in quality management, which include:
- planning – aimed at setting quality goals and determining the necessary operational processes and related resources to achieve quality goals (the process of determining quality standards relevant to the project and making decisions on how to meet them).
- assurance – aimed at ensuring confidence that the quality requirements will be met. In other words actions necessary to ensure sufficient reliability that a given service or product meets certain requirements.
- control – focused on meeting quality requirements. It is continuous efforts to maintain reliability in achieving results.
- improvement – aimed at increasing the ability to meet quality requirements (intended change aimed at achieving even better results).
Therefore, quality management is part of the Deming PDCA cycle (Plan – Do – Check – Act), the idea of which is continuous improvement through the following actions constantly occurring:
- plan (eng. Plan) – plan your activities,
- do – carry out your actions,
- check – make sure that your actions bring results,
- act – if your actions brought results, standardize actions and perfect them.
Customer satisfaction is essential to the success of the organization. It is a key indicator of organizational monitoring. In the quality management system according to IATF 16949, customer satisfaction has a remarkably high priority. So how to manage it? You will find the answer below. Customer satisfaction – where does it come from? One of […]
As an organization certified to ISO 9001: 2015 and IATF 16949: 2016, we have certain obligations towards the client. First, we are obliged to provide the customer with our products and services in accordance with the requirements. However, despite our efforts to meet the requirements, a non-compliant product or service arises, which results in a […]
At the very beginning, I would like to mention that this article was inspired by my followers in social media. Last days I published a survey in LinkedIn on the New Year’s priorities for the quality management system. As an outcome it was clearly indicated that quality objectives are the task number 1. In response […]
Entering the New Year for many organizations means a summary of activities in the quality management system for the previous year. At the same time, it is the moment to prepare the organization to meet the requirements of ISO 9001, IATF 16949 (more about this standard here) or another standard in the coming months. In […]
Have you ever felt a feeling of insecurity and stress hearing that an audit is coming? Moreover you must take part in it as an auditee? Unfortunately, it is not well remarked because it means a verification/control. Consequently, it may reveal a non-compliance with the requirements against which it is carried out. But is it […]
Process-managed organizations are required to use process monitoring (process-oriented management approach is discussed here and monitoring basics here ). For this purpose, they use indicators that provide guidance to continual improvement and effective use of resources. Thanks to them, organizations gain information on whether they are moving in the chosen direction in order to implement their […]
Qualitywise’s mission is to respond to the needs of its readers and followers of my profile in various social media. That’s why I recently asked you a question, what should the next article be about. Risk management framework was your answer: The clear advantage of risk management indicates that it is a very important aspect […]
When designing a process, we usually think about specific requirements set for it, for example, under the ISO 9001: 2015 standard. It defines in section 4.4. requirements for the quality management system and its processes. Probably if I had not examined the process approach as part of my dissertation, I would have concluded that what […]
The essence of processes presented in the article on the process approach largely relates to the requirements for processes. In this article, I’ll explain what a well-designed process needs to have. Components of the process When describing the process approach, I have already mentioned that the most popular description of the process is presented in […]