Purpose of the training:

  • Complete problem root cause analysis and generating effective solutions,
  • Teaching a practical approach to solving problems based on applied methodologies and good practices in the field of quality management,
  • Defining phases and optimizing the problem-solving process,
  • Improve the efficiency of problem solving through the correct application of tools,
  • Presentation of the roles of individual levels of management in the field of effective problem solving,
  • Determining the adequacy of tools for particular phases of the problem-solving process.


Training program:

  • PDCA principle and steps to solve/prevent problems,
  • Responsibility for problem-solving activities at various levels of the organization,
  • Organizational leadership and strategic planning for effective problem solving,
  • Comprehensive problem solving process according to 8D approach,
  • Problem identification, Establish the team, Contain symptoms, Root cause analysis, Corrective actions, Preventive actions, Recognize team success,
  • Correct application of matrix-based problem solving tools (tool/process phase),
  • Use of tools and checklists to define correctly:
    • problem 
    • corrections 
    • defects
    • root cause 
    • corrective actions 
    • preventive actions.



  • Checklists for phases of the problem-solving process according to 8D,
  • Is/Is NOT Analysis,
  • 5 Why – method,
  • Ishikawa diagram.


During the training the participant will learn:

  • basic problem-solving tools,
  • implement the 5 Why methods, Ishikawa Diagram,
  • how to overcome difficulties in analyzing the problem and implementing corrective actions,
  • how to use problem-solving experience to create good practices (Lessons Learned).


Who shall participate in this training:

  • project owners,
  • employees responsible for solving quality problems in the organization,
  • an interdisciplinary team involved in the implementation of a new project within the organization (purchasing, logistics, quality, customer contact, production, service, technology, construction, planning).

Qualification confirmation: After the training you will receive a certificate of participation.

Training duration: 2 days x 7 hours

Training price: In order to get an offer please send a request to:


It is possible to extend the offer with post-training consultations in the form of advisory services, advanced training, support for implementation projects and methods addressed during training.


Download training description here.

You can find the date of the upcoming open training here.

Terms and conditions and registration forms you will find here.

In case of further questions, training dates or dedicated training offer for your company do not hesitate to contact Qualitywise.