Problem solving training

Maintaining high standards of quality built upon IATF 16949 standard shall ensure consistency and excellence in automotive manufacturing processes. Within this standard, point 10.2.3 focuses on problem-solving methodologies. It also emphasize the importance of systematic approaches to address issues and drive continuous improvement. As the matter of fact this article discusses the significance of IATF 16949 point 10.2.3 and its integration with effective problem-solving techniques in automotive manufacturing.

Problem solving in IATF 16949 – requirements

Point 10.2.3 of the IATF 16949 standard mandates the implementation of a systematic approach to problem-solving within automotive manufacturing organizations. It requires the establishment of documented processes for problem-solving, including:

  • Defined approaches for various types and scale of problems – sources for problem solving is not only customer complaint. It can be also: field failures, audit findings, issues in new product development or current manufacturing issues.
  • Containment, interim actions, and related activities necessary for control of nonconforming outputs.
  • Root cause analysis, with defined methodology, analysis, and results.
  • Implementation of systemic corrective actions – here remember about verifying the impact on similar processes and products.
  • Verification of implemented corrective actions – were they effective?
  • Reviewing and updating the appropriate documented information – always remember about PFMEA or control plan if it is necessary to update.

Don’t forget such documented processes shall prevent recurrence of the problems according to Sanctioned Interpretation 20. Basically, compliance with this point demonstrates a commitment to resolving issues promptly and preventing their recurrence. Thereby we can say it enhance overall product quality and customer satisfaction.

Key components of problem solving

Effective problem solving goes beyond simply addressing surface-level issues. It involves a structured methodology to identify root causes and implement sustainable solutions. Some key components of effective problem solving are concentrated on:

  • Thorough problem description: using techniques such as 5W2H (you may download a template under the article) may be helpful to be as much detailed as possible.
  • Root cause analysis (RCA): utilizing techniques such as the 5 whys, fishbone diagrams, or pareto analysis to identify the underlying causes of problems rather than just addressing symptoms.
  • Corrective and preventive actions (CAPA): implementing timely and appropriate corrective actions to address immediate issues, as well as preventive actions to eliminate the potential for recurrence.
  • Cross-functional collaboration: involving stakeholders from various departments and disciplines to build interdisciplinary team to gain diverse perspectives and expertise in problem-solving efforts.
  • Data-analysis: necessary to identify trends, and measure the effectiveness of implemented solutions.
  • Continuous improvement: once problem was resolved does not mean it will not reoccur… Proactive continuous improvement helps optimize processes, and proactively address emerging challenges.

Is it enough to be effective?

To effectively comply with IATF 16949 point 10.2.3, automotive manufacturers must integrate robust problem-solving techniques into their quality management systems. This simply means that problem solving should be present in any process identified in the organization. This involves:

  • Establishing standardized procedures: develop documented procedures outlining the steps for problem identification, analysis, resolution, and verification in alignment with the requirements of point 10.2.3.
  • Training and skill development: provide training to employees at all levels on problem-solving methodologies and tools. It will ensure a consistent approach throughout the organization.
  • Implementation of CAPA systems: it helps managing corrective and preventive actions, including clear accountability, escalation processes, and documentation of actions taken.
  • Continuous monitoring and review: regularly monitor key performance indicators (if you have established them in your organization) related to problem resolution and effectiveness of corrective actions. Conduct periodic reviews to assess the performance of the problem-solving process.
  • Integration within quality management systems: not only processes are important but also system mechanisms. Such as risk management, lessons learned or change control to ensure a comprehensive approach to quality assurance.


Incorporating problem solving approach is essential for automotive manufacturers to comply with IATF 16949 point 10.2.3. It supports continuous improvement in product quality and customer satisfaction. Obviously by adopting structured approaches to problem identification, analysis, and resolution, organizations should proactively address issues. It also will help minimizing risks, and enhance overall operational excellence in alignment with the requirements of the automotive industry.

Get your own template of 5W2H for problem description

Problem solving training

We also invite you to the training , where you will learn in detail about problem solving and techniques. A detailed description of the training is here. Ask about the next date.

Problem solving training,

Hope you found the article interesting.

Thank you for your presence.

Agata Lewkowska Ph.D.

PS. If Qualitywise can help you with quality management trainings, consulting and audit of your QMS, please contact us. You may also join Qualitywise private group on Facebook: ISO 9001 & IATF 16949 QualityWise Group.

For people who want to know more:

Knowledge must have a solid foundation in order to avoid information noise. Therefore, the article was based on the following literature:

IATF 16949: 2016 Requirements for quality management systems in serial production and the production of spare parts in the automotive industry. 1st edition, 2016

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