Setting SMART Quality Objectives
“Let’s be SMART this year!” … Always when beginning new year, some of us are asked to consider and refocus our attention on…
Quality management creates its own quality culture within the organization. It determines actions and processes that give value as well as the behaviors and attitudes of their participants. This culture is created by the commitment of top management. For example, in particular by contributing to promoting a quality-based approach.
If the values inherent in quality management become part of the organizational culture, quality will become a natural part of everyday work.
Quality is a continuous process that never ends. The quality culture will change and strengthen as the organization matures / develops and reacts to the environment.
In the ISO 9000: 2015 terminology standard, quality management means quality as an object to management.
There are four key elements in quality management, which include:
Therefore, quality management is part of the Deming PDCA cycle (Plan – Do – Check – Act), the idea of which is continuous improvement through the following actions constantly occurring:
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At the very beginning, I would like to mention that this article was inspired by my followers in social media. Last days I…