Why Is the Quality Manager Not the Only Person Responsible for Quality?
A customer complaint arrives. Process performance falls below target. An audit identifies a nonconformity. In many organizations, everyone immediately turns to the Quality…
Problems related to non-compliance with quality can be solved using a quality management system. The requirements of ISO 9001: 2015 are helpful here.
The first edition of the ISO 9001 standard (then the ISO 9000 series standard) appeared in 1987. It promoted more documented procedures. Only its subsequent editions (2000, 2009 and 2015) dramatically improved the quality management system. They introduced and strengthened the principles of quality management to their requirements. Their knowledge is crucial for planning the QMS:
In terms of business excellence, quality allows you to maximize results in every aspect of the organization’s operation. In the literature, financial benefits (including cost reduction) are most often described. Additionally, you can find: customer satisfaction, improving the quality of products and services, efficiency, delivery efficiency, increased competitiveness and market share, and flexibility.
To sum up, in order to achieve a long-term advantage in the market, organizations must improve in the area of quality. Therefore, this awareness resulted in the formation of a new and extremely important level of management using quality. The quality management system is now a key factor in improving competitiveness. It aims to meet the needs of customers. It is therefore a means to achieve the goals.

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