It is not always possible to produce a product that complies with the requirements. It is natural in such a situation that the product cannot reach the customer in this form. And what if such a product could be “kept”, i.e. further processed to compliance with the requirements? Let’s see what the IATF 16949: 2016 standard says about rework and repair.
Rework and repair – what is it?
To talk about the requirements for repair and conversion in a quality management system, let’s see what these terms mean. Take a look at the ISO 9000:2015 standard for terminology.
Processing acting on a non-conforming product or service to make it compliant.ISO 9000:2015 Quality management systems — Fundamentals and vocabulary, clause 3.12.8
Repair action against a non-conforming product or service, undertaken to adjust it for the intended use.ISO 9000:2015 Quality management systems — Fundamentals and vocabulary, clause 3.12.9
What requirements can we find in the quality management system according to IATF 16949?
As repair and modification are completely different concepts, despite a certain similarity, also in the IATF 16949: 2016 standard we find separate requirements for each of them, i.e .:
• point 220.127.116.11 concerns control of reworked product,
• clause 18.104.22.168 concerns control of repaired product.
Let’s see what the requirements for each of them are.
22.214.171.124 Control of reworked product
This point requires:
- Assess the risks before deciding to rework a product.
- Customer approval must be obtained prior to rework the product, if required by the customer.
- Document the approval process of rework according to the control plan to verify compliance with the original specifications.
- Instructions for disassembly or rework, including re-inspection and traceability, should be available and followed by appropriate personnel.
- Documented information on quantity, disposition, disposition date, and applicable traceability used should be kept.
126.96.36.199 Control of repaired product
This point requires:
- Assess the risks before deciding to repair the product.
- Obtain customer approval before commencing repair the product.
- Document the approval process for the repair activities as per the control plan or other relevant documented information.
- Instructions for disassembly or repair, including re-inspection and traceability, should be available and followed by appropriate personnel.
- Documented customer approval for a concession for the product being repaired must be obtained.
- Documented information on the quantity, disposition, disposition date, and applicable traceability used should be kept.
Rework and repair – where are the differences in requirements?
Reading the requirements for repair and conversion separately, it is difficult to spot the differences right away.
Below I have illustrated them for you.
Download the breakdown of requirements for rework and repair!
Hope you found the article interesting.
Thank you for your presence.
Agata Lewkowska Ph.D.
PS. If I can help you with quality management issues, please contact me. You may also join me in my private group on Facebook: ISO 9001 & IATF 16949 QualityWise Group.
For people who want to know more:
Knowledge must have a solid foundation in order to avoid information noise. Therefore, the article was based on the following literature:
IATF 16949: 2016 Requirements for quality management systems in serial production and the production of spare parts in the automotive industry, 1st edition, 2016
ISO 9000:2015 Quality management systems — Fundamentals and vocabulary
ISO 9001:2015 Quality management systems — Requirements
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