Human Error – Better to Discipline Staff or Improve the System?
Human error is a frequently cited cause of problems in quality management but is rarely understood in depth. Too often, problem-solving teams focus…
Problem Solving Methods – Review of 8D, QRQC and A3
In 2024, the automotive industry’s #1 nonconformity (due to its frequency) in third-party IATF 16949 audits was problem solving. It can therefore be…