Customer satisfaction – quality management system foundation
Customer satisfaction is essential to the success of the organization. It is a key indicator of organizational monitoring. In the quality management system…
Customer specific requirements – what is it?
The automotive industry is a demanding industry: it is necessary to ensure “high” quality of products with timely delivery, focusing on continuous improvement…
Core tools – why they are so important?
Organizations in the automotive supply chain are required to certify their quality QMS for compliance with the requirements of IATF 16949. Of course,…
Customer complaint –what shall we do?
As an organization certified to ISO 9001: 2015 and IATF 16949: 2016, we have certain obligations towards the client. First, we are obliged…
Balanced scorecard – strategic management tool in a favour of quality management
At the very beginning, I would like to mention that this article was inspired by my followers in social media. Last days I…
Quality objectives – results to achieve in the quality management system
Entering the New Year for many organizations means a summary of activities in QMS for the previous year. At the same time, it…
Audit – do not look for nonconformities!
Have you ever felt a feeling of insecurity and stress hearing that an audit is coming? Moreover, you must take part in it…
IATF 16949 – what can your organization gain with this standard?
When I was a student of Management and Production Engineering, I went on an exchange program at the Fachhochschule Darmstadt near Frankfurt am…
Process Monitoring – Process Management with Use of Indicators
Process-managed organizations are required to use process monitoring (process-oriented management approach is discussed here and monitoring basics here ). For this purpose, they use…
Risk management framework – how to understand it
he clear advantage of risk management indicates that it is a very important aspect of management for the organization that requires greater understanding. In…
Processes – what is not discussed and is extremely important
When designing a process, we usually think about specific requirements set for it, for example, under the ISO 9001: 2015 standard. It defines…
Process – how to design it to manage it effectively
The essence of processes presented in the article on the process approach largely relates to the requirements for processes. In this article, I’ll…