Customer satisfaction – quality management system foundation
Customer satisfaction is essential to the success of the organization. It is a key indicator of organizational monitoring. In the quality management system…
Customer specific requirements – what is it?
The automotive industry is a demanding industry: it is necessary to ensure “high” quality of products with timely delivery, focusing on continuous improvement…
Customer complaint –what shall we do?
As an organization certified to ISO 9001: 2015 and IATF 16949: 2016, we have certain obligations towards the client. First, we are obliged…
IATF 16949 – what can your organization gain with this standard?
When I was a student of Management and Production Engineering, I went on an exchange program at the Fachhochschule Darmstadt near Frankfurt am…