Terms and conditions

1. Terms and conditions of open training participation
2. Terms and conditions of dedicated training participation
3. Terms and conditions of Consulting and Auditing Services

1. Terms and conditions of open training participation

1.Definitons

2. Training registration

1. Orders for training shall be made electronically by sending the Registration Form to contact@qualitywise.pl.
2. The Registration Form shall be sent no later than fourteen working days before the start of the training (the date of receipt of the application by Qualitywise Agata Lewkowska counts). After this deadline, it is possible to order training based on a prior telephone or e-mail arrangement with Qualitywise Agata Lewkowska. After ordering the training, the Ordering Party will receive confirmation of the organization of the training to the e-mail address provided by him.
3. Sending the Registration Form is equivalent to concluding a contract for the implementation of training between Qualitywise Agata Lewkowska and the Ordering Party.

3. Resignation from the training or change of the date of the training by the Ordering Party

1. The Ordering Party has the right to cancel or change the date of the previously ordered training. The Ordering Party may change the date of the training or resign from the training free of charge, up to 7 days before the training. In the event of resignation from the training shorter than 7 working days before the date of the training, Qualitywise Agata Lewkowska will charge the Ordering Party the full amount for the training. In case of a change of the date, Qualitywise Agata Lewkowska reserves the right to impose an administration fee of 20% of the training price on the Ordering Party.
2. Resignation from the implementation of the dedicated training or change of the date shall be sent in the form of an e-mail to the address contact@qualitywise.pl.
3. Resignation from the implementation of the dedicated training is equivalent to withdrawal from the contract by the Ordering Party.
4. Setting a new training date requires re-sending the Registration Form for the full amount of the training along with the administration fee.
5. The absence of a registered participant does not exempt Ordering Party from full payment for the training.
6. Additional participants not declared in the Registration Form will be subject to a charge Ordering Party according to the training price.

4.Changing the training date or canceling the training by Qualitywise Agata Lewkowska

1. Qualitywise Agata Lewkowska reserves the right to change the training date or cancel it, and will immediately inform the Ordering Party. However, she is not responsible for any costs incurred due to the cancellation or rescheduling of the training.
2. If Qualitywise Agata Lewkowska cancels the agreed training date, Qualitywise Agata Lewkowska will propose a new training date. After changing the deadline, the Ordering Party is not required to resend the Registration Form.
3. In the event of cancellation of the training and refusal to participate in the training on another date, participants will receive a full refund of the fee paid.

5.Training prices and payment terms

1. The training price includes: preparation and delivery of the training, materials (in the form specified in the offer), and a certificate of participation. The training price does not include the trainer’s accommodations and travel to the company’s premises, unless specifically stated in the offer.
2. VAT must be added to the net price in accordance with applicable regulations.
3. Payment is due after the training service is completed within 14 days of the invoice date. Bank transfers are made to the following bank account: mBank PL76 1140 2004 0000 3502 7415 2566 (in case of PLN) or mBank PL95 1140 2004 0000 3912 2101 4230 (in case of EUR); BIC/SWIFT: BREXPLPWMBK.
4. A certificate will be sent to the participant’s email address within 7 days of the training completion and payment – ​​this is a necessary condition for sending the certificate.

7.Prohibition on taking over employees

1. The Ordering Party undertakes not to employ/engage, outside the agreement established based on this offer, an employee or any other person providing services related to the agreement to the Ordering Party on behalf of Qualitywise, during the validity of the agreement, as well as for 2 years after its termination. Employment/direct engagement of an employee/other person on behalf of Qualitywise may only take place based on the written consent of Qualitywise.
   In the event of a breach of this provision, the Ordering Party shall pay Qualitywise a contractual penalty in the amount of 50% of the remuneration from the last 12 months of cooperation, generated by the work of the given person on behalf of Qualitywise, but not less than EUR 20,000.00.

7. Copyright

1. Documents, analyses, reports, presentations, and other materials developed as part of the Service constitute the intellectual property of the Service Provider.

2. The provision of materials does not constitute a transfer of copyright.

3. The content of the training materials is protected by copyright (Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws of 2000, No. 80, item 904, as amended)), and their reproduction, dissemination, modification, translation into foreign languages, or any other distribution is prohibited. 4. All materials created during the provision of the Service and made public by the Organizer may be stored and printed only for private and non-commercial use, while retaining information about the source of the materials.

8. Final Provisions

2. Terms and conditions of dedicated training participation

1. Definitions

1. Regulations – these Regulations of Qualitywise Agata Lewkowska.
2. Training Organiser – Qualitywise Agata Lewkowska, Orły Cesin 24C, 96-500 Sochaczew, Poland, VAT ID (NIP): 8371746560.
3. The Ordering Party – a company using the services provided by Qualitywise Agata Lewkowska.
4. Participant – a person who takes part in a training.

2. Training organiser

1. Closed (in-house) trainings are organised by Qualitywise Agata Lewkowska, Orły Cesin 24C, 96-500 Sochaczew, Poland, VAT ID (NIP): 8371746560.
2. Trainings are delivered on the basis of a dedicated commercial and substantive offer.
3. The place and date of the training are agreed individually with the Ordering Party.

3. Ordering trainings

1. Orders for training services shall be placed electronically by submitting the Registration Form to the email address: contact@qualitywise.pl.
2. The Registration Form must be submitted no later than 14 business days prior to the scheduled start date of the training.
3. The date of receipt of the Registration Form by Qualitywise Agata Lewkowska shall be decisive.
4. After the expiry of the deadline referred to above, placing an order shall be possible only upon prior telephone or email agreement with Qualitywise Agata Lewkowska.
5. After the training order is placed, the Ordering Party shall receive confirmation of the training organisation at the email address provided.
6. Submission of the Registration Form shall be deemed equivalent to entering into a contract for the provision of the training between Qualitywise Agata Lewkowska and the Ordering Party.

4. Cancellation or rescheduling of training by the Ordering Party

1. The Ordering Party has the right to cancel or reschedule a previously ordered training.
2. The Ordering Party may cancel or change the training date free of charge no later than 7 business days prior to the scheduled training date. In the event of cancellation less than 7 business days before the training date, Qualitywise Agata Lewkowska shall charge the Ordering Party the full training fee. In the case of rescheduling, Qualitywise Agata Lewkowska reserves the right to charge an administrative fee amounting to 20% of the training price.
3. Cancellation of a closed training or a request to change the training date must be submitted by email to: contact@qualitywise.pl.
4. Cancellation of a closed training shall be deemed equivalent to withdrawal from the contract by the Ordering Party.
5. The arrangement of a new training date requires resubmission of the Registration Form for the full training price together with the applicable administrative fee.
6. Absence of a registered participant does not release the Ordering Party from the obligation to pay the full training fee.
7. Additional participants not declared in the Registration Form will be subject to a charge, as ordered by the Ordering Party, according to the offer.

5. Changes to the training date or cancellation by the Training Organiser

1. Qualitywise Agata Lewkowska reserves the right to change the training date or cancel the training.
2. The Ordering Party shall be promptly informed of any change or cancellation.
3. Qualitywise Agata Lewkowska shall not be liable for any costs incurred by the Ordering Party as a result of a change or cancellation of the training date.
4. In the event of cancellation of an agreed training date, Qualitywise Agata Lewkowska shall propose a new training date.
5. In such case, the Ordering Party shall not be required to resubmit the Registration Form.
6. If the Ordering Party does not agree to participate in the training on an alternative date, the full fee paid shall be refunded.

6. Training prices and payment terms

1. The training price includes: preparation and delivery of the training, materials (in the form specified in the offer), and a certificate of participation. The training price does not include the trainer’s accommodations and travel to the company’s premises, unless specifically stated in the offer.
2. VAT must be added to the net price in accordance with applicable regulations.
3. Payment is due after the training service is completed within 14 days of the invoice date. Bank transfers are made to the following bank account: mBank PL76 1140 2004 0000 3502 7415 2566 (in case of PLN) or mBank PL95 1140 2004 0000 3912 2101 4230 (in case of EUR); BIC/SWIFT: BREXPLPWMBK.
4. A certificate will be sent to the participant’s email address within 7 days of the training completion and payment – ​​this is a necessary condition for sending the certificate.

7.Prohibition on taking over employees

1. The Ordering Party undertakes not to employ/engage, outside the agreement established based on this offer, an employee or any other person providing services related to the agreement to the Ordering Party on behalf of Qualitywise, during the validity of the agreement, as well as for 2 years after its termination. Employment/direct engagement of an employee/other person on behalf of Qualitywise may only take place based on the written consent of Qualitywise.
   In the event of a breach of this provision, the Ordering Party shall pay Qualitywise a contractual penalty in the amount of 50% of the remuneration from the last 12 months of cooperation, generated by the work of the given person on behalf of Qualitywise, but not less than EUR 20,000.00.

7. Copyright

1. Documents, analyses, reports, presentations, and other materials developed as part of the Service constitute the intellectual property of the Service Provider.

2. The provision of materials does not constitute a transfer of copyright.

3. The content of the training materials is protected by copyright (Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws of 2000, No. 80, item 904, as amended)), and their reproduction, dissemination, modification, translation into foreign languages, or any other distribution is prohibited. 4. All materials created during the provision of the Service and made public by the Organizer may be stored and printed only for private and non-commercial use, while retaining information about the source of the materials.

8. Final Provisions

3. Consulting and Auditing Services Terms and Conditions

1. Definitions

For the purposes of these Regulations, the following definitions apply:

REGULATIONS – this document specifying the terms and conditions for the provision of consulting and auditing services by the Service Provider.

CONSULTING SERVICES – activities related to consulting, process analysis, development of recommendations, substantive support, and supervision in the areas of: quality management systems, automotive industry requirements (IATF 16949, ISO 9001, VDA 6.x), quality methods (APQP, FMEA, SPC, MSA, Control Plan), process stability, and operational organization – depending on the detailed arrangements between the parties.

AUDIT SERVICES – audits of systems, processes, suppliers, and readiness, as well as diagnostic audits (gap analysis) conducted based on the requirements of industry standards, in particular IATF 16949, ISO 9001, VDA 6.3, VDA 6.8, and other standards agreed with the Client.

SERVICE PROVIDER / ORGANIZER –

QualityWise Agata Lewkowska

Orły Cesin 24c

96-500 Sochaczew, Poland

VAT: PL8371746560,

CONTRACTING PARTY/CLIENT – a business entity (an individual running a business, a legal entity, or an organizational unit) that orders the service.

PARTICIPANT – a person designated by the Client to participate in the service (e.g., an audit, an advisory workshop, a project meeting).

AGREEMENT – an agreement agreed upon by both parties regarding the provision of advisory or audit services, concluded by:

a) accepting the offer via email,

b) signing the agreement or order,

c) making payment in accordance with the offer,

d) establishing the deadline and scope of performance.

2. General Provisions

1. These Terms and Conditions define the terms and conditions for the provision of advisory and audit services, the principles for concluding agreements between QualityWise and the Client, and the complaint handling procedures.

2. These Terms and Conditions apply to services provided exclusively to entrepreneurs (B2B).

3. The personal data controller is QualityWise Agata Lewkowska. Detailed data processing rules can be found in the Privacy Policy.

4. The information on the website www.qualitywise.pl is for informational purposes only and does not constitute an offer within the meaning of Article 66 of the Polish Civil Code.

3. Terms of Cooperation and Payment

1. After determining the scope and date of the Service, the Service Provider will issue the Client a pro forma invoice for 100% of the service value (including additional costs, such as travel to the service location, hotel reservations, and other additional costs resulting from mutual arrangements, if applicable).

2. The date is booked upon payment of the pro forma invoice within 7 calendar days of the issuance date, but no later than one day before the planned date.

3. By accepting the offer and making payment, the Client accepts the cancellation and refund policy.

4. Cancellation policy:

a) no later than 21 days before the due date – 100% refund,

b) 7–21 days before the due date – 50% refund,

c) less than 7 days before the due date – no refund.

5. A final invoice will be issued after the service is completed.

6. The reasons for canceling the Service or changing its date do not affect the principles set forth in Section 3.

7. Amounts retained in the event of cancellation constitute compensation for the Service Provider’s willingness to provide the Service on the originally booked date.

8. Any adjustments to the remuneration due and additional costs will be covered by appropriate accounting documents.

9. A full refund of the payment will be granted if:

a) the Service Provider cancels the Service,

b) the new date proposed by the Service Provider is not accepted by the Ordering Party.

10. Date changes and cancellations must be notified in writing.

4. Obligations of the Parties

Obligations of the Service Provider (QualityWise):

1. Providing services with the utmost care and in accordance with current industry knowledge and practice.

2. Providing competent consultants and auditors with qualifications appropriate to the scope of the service.

3. Providing services in accordance with the agreed schedule, purpose, and scope. 4. Maintaining the confidentiality of data and information obtained from the Ordering Party.

Obligations of the Ordering Party:

1. Providing access to data, documents, resources, and employees necessary to perform the service.

2. Ensuring that the information provided is legal and factually accurate.

3. Making payments in accordance with the offer and these Terms and Conditions.

4. In the case of audits – enabling the performance of activities on the premises, including access to areas covered by the audit, and providing appropriate personal protective equipment.

5. Complaint Procedure

1. The Ordering Party may submit a complaint within 14 business days of the completion of the service.

2. Complaints should be submitted to: contact@qualitywise.pl or in writing to the Service Provider’s registered office.

3. The complaint must include:

a) the Ordering Party’s details,

b) the scope and date of the service,

c) the substantive and formal justification for the complaint,

d) the Ordering Party’s expectations.

4. The complaint will be reviewed within 30 business days from its receipt.

5. If the application is incomplete, the Organizer will grant the Ordering Party a seven-day deadline to submit a valid complaint.

6. Complaints submitted after the deadline or inconsistent with the Terms and Conditions may be disregarded, or if the complaint is based on ignorance of the provisions of these Terms and Conditions.

6. Copyright

1. Documents, analyses, reports, presentations, and other materials developed as part of the Service constitute the intellectual property of the Service Provider.

2. The provision of materials does not constitute a transfer of copyright.

3. The content of the training materials is protected by copyright (Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws of 2000, No. 80, item 904, as amended)), and their reproduction, dissemination, modification, translation into foreign languages, or any other distribution is prohibited. 4. All materials created during the provision of the Service and made public by the Organizer may be stored and printed only for private and non-commercial use, while retaining information about the source of the materials.

7. Prohibition of Hiring Employees

1. The Client agrees not to employ/directly engage, outside the agreement concluded based on the Qualitywise offer, Agata Lewkowska, an employee or other person providing services to the Client related to the agreement on behalf of Qualitywise, during the term of the agreement, as well as for two years after its termination. The employment/direct engagement of an employee/other person on behalf of Qualitywise may only occur with the written consent of Qualitywise.

In the event of a violation of this provision, the Client will pay Qualitywise a contractual penalty in the amount of 50% of the remuneration from the last 12 months of cooperation generated by the individual’s work on behalf of Qualitywise, but not less than PLN 50,000.00.

8. Final Provisions

1. The Service Provider may ask Participants to complete an anonymous service evaluation survey.

2. Upon completion of the project, the Client undertakes to provide references describing the scope and results of the collaboration. References will be issued by the Client within 7 business days of the completion of the service. If the Client is subject to internal policies, corporate regulations, or other binding rules that prevent the issuance of external references or recommendations, the Ordering Party shall inform Qualitywise of this fact no later than prior to the commencement of the service.

3. The Service Provider reserves the right to use the Client’s logo on the website and in marketing and promotional materials, as well as to record the image and sound of the service provided remotely via electronic media. The recorded material will be used to improve the quality of the services provided. The material may be made available to authorized entities under legal provisions, e.g., for audit purposes, e.g., in the case of institutions financing the service. The recorded material will not be made available to other third parties and will not be used for marketing or advertising purposes.

4. These Terms and Conditions are effective from the date of their publication on the Service Provider’s website and are indefinite.

5. All disputes will be resolved in the first instance amicably, and in the event of disagreement, by the court with jurisdiction over the Service Provider’s registered office.

6. The provisions of the Polish Civil Code shall apply to any matters not covered by these Terms and Conditions.

7. The Service Provider reserves the right to amend these Terms and Conditions; changes take effect immediately upon their publication.

8. Should any inconsistencies, interpretation doubts, or disputes arise from the English translation of these Terms and Conditions, the Polish version shall be deemed the original, authoritative, and legally binding text. The Polish version shall take precedence in determining the intent and meaning of the provisions herein.

9. Attachemnts: Privacy Plicy