Warranty Management
according to AIAG CQI-14
How to Handle Warranty Claims from Customers?
Effectively enough so that it never happens again...
Effective warranty management is crucial for enhancing customer satisfaction, reducing costs, and fostering continuous improvement within the automotive industry. The AIAG’s CQI-14 guideline, “Automotive Warranty Management: A Guideline for Industry Best Practices,” provides a comprehensive framework for developing robust, consumer-centric warranty processes. This training program is designed to equip participants with the knowledge and tools necessary to implement and manage warranty processes in alignment with CQI-14 standards, focusing on proactive prevention, efficient claims handling, and leveraging lessons learned to drive product and process enhancements.
Training Program Highlights
- Overview of Warranty Management in the Automotive Industry
- Importance of warranty management for customer satisfaction and cost reduction.
- Key concepts and terminology.
- Understanding the CQI-14 Guideline
- Purpose and structure of CQI-14.
- Consumer-centric approach to warranty management.
- Establishing the Baseline (Phase 1)
- Assessing current warranty processes.
- Identifying gaps and areas for improvement.
- Consumer Event and Leadership Activities (Phase 2)
- Engaging leadership in warranty management initiatives.
- Aligning warranty strategies with organizational goals.
- Proactive Prevention (Phase 3)
- Implementing preventive measures to reduce warranty incidents.
- Utilizing quality tools such as FMEA and root cause analysis.
- Implementing Lessons Learned (Phase 4)
- Establishing feedback loops from warranty data to product development.
- Continuous improvement through knowledge sharing.
- Containing Warranty Issues (Phase 5)
- Effective claims management and processing.
- Strategies for rapid response and issue containment.
- Preventing Future Warranty Events (Phase 6)
- Developing robust corrective and preventive actions.
- Monitoring and measuring the effectiveness of implemented solutions.
- Continual Improvement (Phase 7)
- Establishing metrics and KPIs for warranty performance.
- Leveraging data analytics for informed decision-making.
Training objectives
This training aims to provide participants with a thorough understanding of the CQI-14 guidelines and equip them with practical skills to develop and manage effective warranty processes. By adopting a consumer-centric approach, organizations can enhance customer satisfaction, reduce warranty-related costs, and drive continuous improvement.
Target Audience
- Warranty Managers and Practitioners
- Quality Assurance Professionals
- Customer Service Managers
- Product Development Engineers
- Supplier Quality Engineers
- Anyone involved in problem-solving, error-proofing, quality planning, reliability, or FMEA
Participant Benefits
- Comprehensive understanding of CQI-14 warranty management practices.
- Ability to implement proactive measures to prevent warranty issues.
- Enhanced skills in root cause analysis and corrective action planning.
- Improved capability to manage and process warranty claims efficiently.
Organizational Benefits
- Reduction in warranty incident rates and associated costs.
- Improved customer satisfaction and loyalty.
- Strengthened feedback mechanisms for continuous product and process improvement.
- Alignment of warranty processes with industry best practices and standards.
Qualification confirmation
E-certificate
Training duration
1 day x 7 hours
Training price
In order to get an offer please send a request to: contact@qualitywise.pl.
Documents
Terms and conditions you will find here.
Contact
For additional questions, other training dates or a dedicated training offer for your company, please contact Qualitywise®!
