Competences development in quality is about building a culture

Competences development in quality shapes modern Quality which is more than compliance. It’s a culture built on competence, leadership and engagement. The eBook “Competencies of the Future in Quality – How to Develop and Lead Quality Professionals in the 21st Century.” shows how to turn skills into lasting organisational value. You’ll learn how to build a Quality culture where people are motivated to grow, lead and take ownership.

This publication is based on insights from World Economic Forum (WEF), OECD, McKinsey i LinkedIn – global frameworks on competence development and employee engagement.

Why competences development in quality matters

According to the OECD Employment Outlook 2025, organisations that invest in skills achieve higher innovation and retention. In the era of Quality 4.0, success depends on how well companies integrate people, data and technology.

Competences development in quality is not limited to training or certification. It is a continuous process that connects people, processes, and purpose. Forward-thinking organisations treat competences development in quality as part of their business strategy — driving innovation, improving collaboration, and strengthening organisational maturity through continuous learning and improvement.

This eBook helps you design learning processes, strengthen feedback systems and build leadership rooted in trust and collaboration.

What you’ll learn

• How to create effective quality competence development programmes.

• How to use assessment and feedback to drive growth.

• How to develop leaders who inspire and engage Quality teams.

Who it’s for

For Quality Managers, HR Business Partners, L&D specialists, and Plant Leaders who want to build leadership, engagement, and a Quality culture for the future.

Download the free eBook and learn how to turn people development into a sustainable culture of quality. See also part one “Competencies of the Future in Quality – How to Recruit Quality Professionals in the 21st Century.”