Customer satisfaction – quality management system foundation
Customer satisfaction is essential to the success of the organization. It is a key indicator of organizational monitoring. In the quality management system…
Customer satisfaction is essential to the success of the organization. It is a key indicator of organizational monitoring. In the quality management system…
The automotive industry is a demanding industry: it is necessary to ensure “high” quality of products with timely delivery, focusing on continuous improvement…
Organizations in the automotive supply chain are required to certify their quality QMS for compliance with the requirements of IATF 16949. Of course,…
At the very beginning, I would like to mention that this article was inspired by my followers in social media. Last days I…
Entering the New Year for many organizations means a summary of activities in QMS for the previous year. At the same time, it…
When I was a student of Management and Production Engineering, I went on an exchange program at the Fachhochschule Darmstadt near Frankfurt am…
Process-managed organizations are required to use process monitoring (process-oriented management approach is discussed here and monitoring basics here ). For this purpose, they use…
When designing a process, we usually think about specific requirements set for it, for example, under the ISO 9001: 2015 standard. It defines…
The essence of processes presented in the article on the process approach largely relates to the requirements for processes. In this article, I’ll…
Just as each gear contributes to the operation of the mechanism, each process identified in the organization contributes of its effects. In this…
You don’t even know how hard it was for me to decide on the first article for you! Many people already have a…