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IATF 16949 Quality management Quality Management System

Customer satisfaction – quality management system foundation

Customer satisfaction is essential to the success of the organization. It is a key indicator of organizational monitoring. In the quality management system according to IATF 16949, customer satisfaction has a remarkably high priority. So how to manage it? You will find the answer below. Customer satisfaction – where does it come from? One of […]

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IATF 16949 Quality Management System

 Customer specific requirements – what is it?

The automotive industry is a demanding industry: it is necessary to ensure “high” quality of products with timely delivery, focusing on continuous improvement and minimizing errors and losses throughout the supply chain. All this to ensure high competitiveness. Therefore, to be able to meet the requirements, automotive manufacturers require their suppliers to meet the requirements […]

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IATF 16949 Quality Management System

 Core tools – why they are so important?

Organizations in the automotive supply chain are required to certify their quality management system for compliance with the requirements of IATF 16949. Of course, you should be aware that the standard itself is not the only requirement that should be implemented in the organization. Next to it there are customer specific requirements, the so-called CSR, […]

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Management Quality management

Balanced scorecard – strategic management tool in a favour of quality management

At the very beginning, I would like to mention that this article was inspired by my followers in social media. Last days I published a survey in LinkedIn on the New Year’s priorities for the quality management system. As an outcome it was clearly indicated that quality objectives are the task number 1. In response […]

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IATF 16949 ISO 9001 Quality management Quality Management System

Quality objectives – results to achieve in the quality management system

Entering the New Year for many organizations means a summary of activities in the quality management system for the previous year. At the same time, it is the moment to prepare the organization to meet the requirements of ISO 9001, IATF 16949 (more about this standard here) or another standard in the coming months. In […]

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IATF 16949 ISO 9001 Quality Management System

IATF 16949 – what can your organization gain with this standard?

When I was a student of Management and Production Engineering, I went on an exchange program at the Fachhochschule Darmstadt near Frankfurt am Main. While being in Germany, I had the unique opportunity to work in the quality department at the Adam Opel GmbH factory in Rüsselsheim. The enormous pleasure of working with various quality […]

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IATF 16949 ISO 9001 Quality management Quality Management System

Process Monitoring – Process Management With Use of Indicators

Process-managed organizations are required to use process monitoring (process-oriented management approach is discussed here and monitoring basics here ). For this purpose, they use indicators that provide guidance to continual improvement and effective use of resources. Thanks to them, organizations gain information on whether they are moving in the chosen direction in order to implement their […]

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IATF 16949 ISO 9001 Quality management Quality Management System

Processes – what is not discussed and is extremely important

When designing a process, we usually think about specific requirements set for it, for example, under the ISO 9001: 2015 standard. It defines in section 4.4. requirements for the quality management system and its processes. Probably if I had not examined the process approach as part of my dissertation, I would have concluded that what […]

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IATF 16949 ISO 9001 Quality management Quality Management System

Process – how to design it to manage it effectively

The essence of processes presented in the article on the process approach largely relates to the requirements for processes. In this article, I’ll explain what a well-designed process needs to have. Components of the process When describing the process approach, I have already mentioned that the most popular description of the process is presented in […]

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Quality management Quality Management System

Process approach – 7 reasons why it is the most important quality principle

Just as each gear contributes to the operation of the mechanism, each process identified in the organization contributes of its effects. In this article, you will learn why, from all the quality principles, process approach is – in my opinion – the most important. How to understand the process? A process is understood as events […]