Customer satisfaction – quality management system foundation
Customer satisfaction is essential to the success of the organization. It is a key indicator of organizational monitoring. In the quality management system…
Problems related to non-compliance with quality can be solved using a quality management system. The requirements of ISO 9001: 2015 are helpful here.
The first edition of the ISO 9001 standard (then the ISO 9000 series standard) appeared in 1987. It promoted more documented procedures. Only its subsequent editions (2000, 2009 and 2015) dramatically improved the quality management system. They introduced and strengthened the principles of quality management to their requirements. Their knowledge is crucial for planning the QMS:
In terms of business excellence, quality allows you to maximize results in every aspect of the organization’s operation. In the literature, financial benefits (including cost reduction) are most often described. Additionally, you can find: customer satisfaction, improving the quality of products and services, efficiency, delivery efficiency, increased competitiveness and market share, and flexibility.
To sum up, in order to achieve a long-term advantage in the market, organizations must improve in the area of quality. Therefore, this awareness resulted in the formation of a new and extremely important level of management using quality. The quality management system is now a key factor in improving competitiveness. It aims to meet the needs of customers. It is therefore a means to achieve the goals.
Customer satisfaction is essential to the success of the organization. It is a key indicator of organizational monitoring. In the quality management system…
The automotive industry is a demanding industry: it is necessary to ensure “high” quality of products with timely delivery, focusing on continuous improvement…
Organizations in the automotive supply chain are required to certify their quality QMS for compliance with the requirements of IATF 16949. Of course,…
As an organization certified to ISO 9001: 2015 and IATF 16949: 2016, we have certain obligations towards the client. First, we are obliged…
Entering the New Year for many organizations means a summary of activities in QMS for the previous year. At the same time, it…
Have you ever felt a feeling of insecurity and stress hearing that an audit is coming? Moreover, you must take part in it…
When I was a student of Management and Production Engineering, I went on an exchange program at the Fachhochschule Darmstadt near Frankfurt am…
Process-managed organizations are required to use process monitoring (process-oriented management approach is discussed here and monitoring basics here ). For this purpose, they use…
Qualitywise’s mission is to respond to the needs of its readers and followers of my profile in various social media. That’s why I…
When designing a process, we usually think about specific requirements set for it, for example, under the ISO 9001: 2015 standard. It defines…
The essence of processes presented in the article on the process approach largely relates to the requirements for processes. In this article, I’ll…
Just as each gear contributes to the operation of the mechanism, each process identified in the organization contributes of its effects. In this…