Quality Management System

Problems related to non-compliance with quality can be solved using a quality management system. The requirements of ISO 9001: 2015 are helpful here.

The first edition of the ISO 9001 standard (then the ISO 9000 series standard) appeared in 1987. It promoted more documented procedures. Only its subsequent editions (2000, 2009 and 2015) dramatically improved the quality management system. They introduced and strengthened the principles of quality management to their requirements. Their knowledge is crucial for planning the QMS:

7 principles of quality management

customer orientation – the primary goal is to meet customer requirements and make efforts to exceed their expectations.
leadership – leaders at all levels establish the unity of purpose and direction. They create the conditions in which people are involved in achieving the quality goals of the organization.
commitment of people – competent, empowered and committed people at all levels are the basis for increasing the organization’s ability to create and deliver value.
process approach – consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system.
improvement – a successful organization is constantly focused on improvement.
fact-based decision making – making decisions based on the analysis and evaluation of data and information will deliver the desired results.
relationship management – organizations manage their relationships with stakeholders such as suppliers to achieve lasting success.

In terms of business excellence, quality allows you to maximize results in every aspect of the organization’s operation. In the literature, financial benefits (including cost reduction) are most often described. Additionally, you can find: customer satisfaction, improving the quality of products and services, efficiency, delivery efficiency, increased competitiveness and market share, and flexibility.

To sum up, in order to achieve a long-term advantage in the market, organizations must improve in the area of quality. Therefore, this awareness resulted in the formation of a new and extremely important level of management using quality. The quality management system is now a key factor in improving competitiveness. It aims to meet the needs of customers. It is therefore a means to achieve the goals.