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Qualitywise.pl, Agata Lewkowska

Quality Management System

Problems related to non-compliance with quality can be solved using a quality management system. The requirements of ISO 9001: 2015 are helpful here.

The first edition of the ISO 9001 standard (then the ISO 9000 series standard) appeared in 1987. It promoted more documented procedures. Only its subsequent editions (2000, 2009 and 2015) dramatically improved the quality management system. They introduced and strengthened the principles of quality management to their requirements. Their knowledge is crucial for planning the QMS:

7 principles of quality management

  • customer orientation – the primary goal is to meet customer requirements and make efforts to exceed their expectations.
  • leadership – leaders at all levels establish the unity of purpose and direction. They create the conditions in which people are involved in achieving the quality goals of the organization.
  • commitment of people – competent, empowered and committed people at all levels are the basis for increasing the organization’s ability to create and deliver value.
  • process approach – consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system.
  • improvement – a successful organization is constantly focused on improvement.
  • fact-based decision making – making decisions based on the analysis and evaluation of data and information will deliver the desired results.
  • relationship management – organizations manage their relationships with stakeholders such as suppliers to achieve lasting success.

In terms of business excellence, quality allows you to maximize results in every aspect of the organization’s operation. In the literature, financial benefits (including cost reduction) are most often described. Additionally, you can find: customer satisfaction, improving the quality of products and services, efficiency, delivery efficiency, increased competitiveness and market share, and flexibility.

To sum up, in order to achieve a long-term advantage in the market, organizations must improve in the area of ​​quality. Therefore, this awareness resulted in the formation of a new and extremely important level of management using quality. The quality management system is now a key factor in improving competitiveness. It aims to meet the needs of customers. It is therefore a means to achieve the goals.

Customer satisfaction – quality management system foundation

Customer satisfaction – quality management system foundation

Customer satisfaction is essential to the success of the organization. It is a key indicator of organizational monitoring. In the quality management system…

Customer specific requirements – what is it?

Customer specific requirements – what is it?

The automotive industry is a demanding industry: it is necessary to ensure “high” quality of products with timely delivery, focusing on continuous improvement…

Core tools – why they are so important?

Core tools – why they are so important?

Organizations in the automotive supply chain are required to certify their quality QMS for compliance with the requirements of IATF 16949. Of course,…

Customer complaint –what shall we do?

Customer complaint –what shall we do?

As an organization certified to ISO 9001: 2015 and IATF 16949: 2016, we have certain obligations towards the client. First, we are obliged…

Quality objectives – results to achieve in the quality management system

Quality objectives – results to achieve in the quality management system

Entering the New Year for many organizations means a summary of activities in QMS for the previous year. At the same time, it…

Audit – do not look for nonconformities!

Audit – do not look for nonconformities!

Have you ever felt a feeling of insecurity and stress hearing that an audit is coming? Moreover, you must take part in it…

IATF 16949 – what can your organization gain with this standard?

IATF 16949 – what can your organization gain with this standard?

When I was a student of Management and Production Engineering, I went on an exchange program at the Fachhochschule Darmstadt near Frankfurt am…

Process Monitoring – Process Management with Use of Indicators

Process Monitoring – Process Management with Use of Indicators

Process-managed organizations are required to use process monitoring (process-oriented management approach is discussed here and monitoring basics here ). For this purpose, they use…

Risk management framework – how to understand it

Risk management framework – how to understand it

Qualitywise’s mission is to respond to the needs of its readers and followers of my profile in various social media. That’s why I…

Processes – what is not discussed and is extremely important

Processes – what is not discussed and is extremely important

When designing a process, we usually think about specific requirements set for it, for example, under the ISO 9001: 2015 standard. It defines…

Process – how to design it to manage it effectively

Process – how to design it to manage it effectively

The essence of processes presented in the article on the process approach largely relates to the requirements for processes. In this article, I’ll…

Process approach – 7 reasons why it is the most important quality principle

Process approach – 7 reasons why it is the most important quality principle

Just as each gear contributes to the operation of the mechanism, each process identified in the organization contributes of its effects. In this…

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  • About me
  • Trainings
    • Open trainings schedule
    • IATF 16949 with ISO 9001
    • ISO 9001:2015 requirements
    • Internal auditor in the automotive industry
    • Requirements for auditors acc. to ISO 19011
    • Core tools – an overview for internal auditors
    • APQP-PPAP according to AIAG
    • FMEA according to AIAG-VDA
    • SPC-MSA according to AIAG
  • Consulting
  • Auditing
  • References
  • Ebooks
  • Blog
  • Contact
  • Polski
  • English